Heather Landes appointed director of ASU School of Music

July 9, 2014

The ASU Herberger Institute for Design and the Arts has appointed Heather Landes as the director of its world-renowned School of Music. Landes has served as the interim director of the school for the past two years and officially began her tenure in the new role July 1.

“Dr. Landes has done an extraordinary job over the past two years as interim director, and has exhibited the leadership, imagination and vision necessary to sustain and build a 21st-century music school that celebrates both excellence and innovation,” said Steven J. Tepper, dean of the ASU Herberger Institute for Design and the Arts. Heather Landes Download Full Image

As interim director of the School of Music, Landes created a culture of open and transparent dialogue, demonstrated a deep commitment to the future success of ASU's music students, led the school into a new phase of growth by exceeding enrollment targets, raised money in support of faculty and students, and successfully recruited top scholars and musicians to join the faculty.

“The ASU School of Music enjoys a rich tradition of excellence in music education, a deep commitment to preparing outstanding musicians and leaders, and a clear understanding of the importance of music in the world,” Landes said. “I have been thrilled to serve my colleagues and students in the school as interim director for the past two years, and it is a great honor to be asked to lead the ASU School of Music as director. As part of the New American University, I believe the ASU School of Music is well positioned to be instrumental in shaping the future of 21st-century music education.”

Landes’ career in higher education and arts leadership began at Northwestern University and has spanned more than 25 years, with the last 10 at the Herberger Institute for Design and the Arts. She has served as associate dean for student success and curriculum for the past five years, during which time she orchestrated the development of more than 20 new curricular offerings. Her experience and expertise have been instrumental in shaping the vision of the institute.

A former student of Walfrid Kujala, former principal piccolo of the Chicago Symphony Orchestra, and Alexander Murray, former principal flute of the London Symphony Orchestra, Landes holds a bachelor of music in flute performance from the University of Illinois and a master of music in flute performance from Northwestern University. She earned a doctor of philosophy in education from Loyola University Chicago. Her dissertation research involved a comparative study of the student experience at a conservatory of music and a university school of music.

“Throughout my career in higher education, my work has focused on the education, preparation and success of young artists," Landes said. "I came to this work partly because of what my education provided for me. In the fourth grade, I came home so excited about the flute because of a music program presented by the Kansas City Philharmonic. And, when I said that I wanted to major in music in college, my parents supported that as well. Many students don’t have this kind of home support, and they need the support they find from university faculty and staff to help them find their success."

Landes' teaching and research focus on creativity, entrepreneurship and organizational culture in higher education arts programs.

“With Dr. Landes’ leadership," Tepper said, "we look forward to the School of Music continuing to be a key driver of the future of the Herberger Institute for Design and the Arts."

Sarah J. Hough


Student service enhanced through My ASU

July 10, 2014

Arizona State University is committed to fundamentally advancing the way in which student service is delivered across ASU.

In order to deliver excellent service to our students, ASU is moving toward an integrated service model that allows for greater collaboration between departments, students, faculty and staff. This will provide ASU with greater insight into our students needs, and allow the university to deliver more proactive service. My ASU Service Center Download Full Image

It can be overwhelming for students to figure out who has the answers to their questions and how they can get them. Providing students with a one-stop-shop for service that is available at any time of day and from any device will reduce their frustration. Making it easy to navigate the university will increase student satisfaction, as well as improve retention and graduation rates by allowing students to focus on their academics.

ASU students have asked the university to advance the overall quality of service by providing better communication and access to information through technology. In response, on June 26, ASU released an online service center to all students. The objective was to integrate, personalize and streamline service for ASU students.

The service center in My ASU provides students with one place to ask questions, report issues and get immediate help. The service center is easily accessible online, and available to students 24/7.

My ASU is an online portal and the university's central hub for student communications and information. Through the My ASU Service Center, students can:

• Search the knowledge base for help

• Submit requests online by creating a case

• Check the status of their open cases anytime

• Get questions answered 24/7 through live chat

To view the students' My ASU Service Center experience, watch this video tutorial.

The My ASU Service Center enables students to save time by submitting their question or request for support online. The system automatically connects the request to their student record and routes it to the appropriate team at ASU. Students can check the My ASU Service Center anytime to track the status of their open requests and view an archive of their resolutions.

In the service center, the ASU Knowledge Base currently features more than 600 help articles answering students' most frequently asked questions. Students can easily search the knowledge base with their question and provide feedback directly on articles to rate the quality of the information.

These knowledge articles have been created by experts at many different levels across the university. The students' ratings provide university staff with the opportunity to consistently improve the quality of ASU's knowledge base.

Crystal Gustavson, crystal.gustavson@asu.edu
assistant director of Student-Centric Communications
(480) 965-5914