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3 essential skills for a great career and life

January 1, 2019

Editor's note: This piece was written by May Busch, senior adviser and executive in residence in ASU’s Office of the President. She is also a professor of practice in the W. P. Carey School of Business and chairs the Idea Enterprise. Find her at maybusch.com/asuthrive

When someone in a senior position asks you to “jump,” do you say “How high?” Or do you start negotiating?

May Busch

Depending on the situation, either response could be appropriate … or a mistake. When you say “yes” to everything, you can end up taking on too much, as well as the wrong things. That could lead to burnout, mediocre work and even relegating yourself to support rather than leadership roles.

But while you’ll probably have a better lifestyle when you negotiate on every point, you could be labeled “difficult.” That can mean missing out on great assignments and closing off career possibilities. So what can you do to advance in your career and have a great life, too? Here are three essential steps for protecting your time and energy.

1. Set boundaries

Set your own rules or guidelines for how much time and energy you spend on your projects or activities. For me, it’s about how long I spend working, because I have a tendency to work on something much longer than necessary.

You can further break this down into specific metrics such as how many days a week you travel, not missing two family dinners in a row, or never working on the weekend.

I learned to set boundaries when my department head gave me a heads-up. He was so worried about the hours I put in that he called me into his office one evening to say, “If you keep working like this, you’ll end up burning out and probably divorced. I want you to take your kids to school one morning a week and be home in time for dinner twice a week. Believe it or not, the firm will still operate without you.”

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It took someone senior giving me permission (rather, commanding me) to set boundaries before I finally gave myself permission. Because none of us can rely on having a wonderful boss impose such boundaries, it’s important to give yourself permission to set them yourself.

2. Say 'no'

You’re going to be asked to take on many projects and tasks in your career. Some of them will be amazing opportunities, while others less so. But as an achiever, you may find it hard to say “no.” I certainly fall into that category.

I should’ve said “no” to a long list of things. Examples: Being the one to write up task force recommendations (which were never acted upon), taking on a friend’s teenage son for a summer internship (think babysitting), and traveling to Rome for one meeting as a favor to a colleague.

Were they big mistakes? Not really, and there was always a rationale for saying “yes” to each. But they added up to a significant distraction from the truly important things that I could have been working on.

Since then, I’ve learned a new acronym: SIWYSNT — Success Is What You Say No To.

With the help of my team, I now have a decision-making filter for determining whether or not to take on an activity. It includes things like whether it’s core to my mission, builds my brand, develops a new skill, builds my network and whether it is going to spark joy.

3. Manage up

Another key career skill is knowing how to manage up, as in proactively managing your relationship with your boss and shaping their perception of your work.

Do you know how to push back when someone in a senior position makes an unreasonable request? Are you skilled at influencing outcomes? Can you anticipate needs so you can do the task on your own time rather than having deadlines dictated by others?

One of my team members had the latter skill down to a science. Brian would stop by my desk in the morning and ask about upcoming client meetings so he could start on the prep work. This gave me a chance to plan ahead, and Brian added value by making suggestions on what material we could use.

This helped Brian manage his time, helped me be more prepared for important meetings and enhanced his reputation with me. Win-win!

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Conclusion

As you advance in your career, the above steps and your professional skills will become more valuable. After all, there will be more demands on your time, those senior to you will be more powerful and the stakes will be higher.

They can also apply to your life away from work. For example, set boundaries for the household tasks of each family member, or how much time you spend with the in-laws.

Saying “no” can easily apply to friend and family requests. And managing up by anticipating needs has worked well for me with my husband — and yes, it’s usually wise to treat your partner like a boss or client!

This story originally appeared in the winter issue of ASU Thrive magazine. Also visit Busch's blog at maybusch.com/blog for more ideas and inspiration.

 
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On course to cure

January 1, 2019

Prompted by the tragic death of her father, Cambridge scholar Charity Bhebhe has traveled from Zimbabwe to ASU to the UK on a medical mission

Arizona and Zimbabwe are at opposite ends of the alphabet, and traveling from one to the other really has been a trip from A to Z for Charity Bhebhe.

The Arizona State University graduate from Barrett, The Honors College has made the journey, and those who don’t understand what that entails should find her impression of ASU and Tempe instructive.

“It was very hot, but it’s very well developed and the transport system is really organized,” Bhebhe says. “There’s free internet, there’s hot water all the time, there’s air-conditioning …”

Besides hot summers, none of the above can be said of her native Zimbabwe, its economy and infrastructure severely stunted by hardships that began under British colonialism in the late 19th century and continues today. What citizens of the developed world would consider normal life is impossible to conduct in the African nation.

In the United States, for example, diarrhea is an easily managed inconvenience. In Zimbabwe, it can lead to death. Bhebhe’s goal is to one day treat minor illnesses so she can change that harsh reality for the better, one patient at a time.

One of those patients might have been her father. She was 8 when he died from pneumonia after being misdiagnosed at a hospital in Zimbabwe. That prompted Bhebhe to focus on the prevention of such unnecessary deaths, leading her to the latest stop on a 15,000-mile voyage from Bulawayo, Zimbabwe, to Tempe, Arizona, to Cambridge, England.

Now in the first stages of a PhD in pharmacology at the University of Cambridge, she was a Mastercard Foundation Scholar at ASU, where she majored in molecular biology and biotechnology in the School of Life Sciences. She earned a Gates Cambridge Scholarship, one of only 92 granted worldwide in 2018.

“My journey wasn’t perfect,” Bhebhe says, “but it successfully brought me to a beautiful ending, so I wouldn’t change anything about it.”

Map showing a student journey across the globe

Bulawayo to Tempe: 9,489 miles

Bhebhe grew up in Bulawayo, Zimbabwe’s second-largest city after the capital of Harare. It is home to more than 1.2 million people, a sleepy place of warm, open inhabitants where the streets were built wide enough to allow wagons pulled by 16 oxen to turn around unimpeded.

Zimbabwe lacks basic health care resources, which motivated Bhebhe: “My goal is to be able to apply my medical research skills in investigating and preventing diseases.”

That led her to ASU and Barrett, The Honors College, which she chose to attend because of its “diverse and inclusive” community.

“I knew that I was going to fit in somewhere,” she says. “There is a big international community at ASU, and that gave me an opportunity to work with people from diverse backgrounds. I became more accepting and open to learning about different cultures and trying new things.”

But she was so shy, remembers Heather Bean, Bhebhe’s mentor in the Biodesign Institute. “It was like pulling teeth to get her to talk about herself and her aspirations. The one thing she conveyed to me was that she was really enthusiastic about having a career in science.”

That led Bhebhe to make one of her best decisions at ASU, Bean says, one that would set her apart from other scholarship applicants. Instead of waiting until her senior year, Bhebhe applied for a research project as a freshman. The Bean Lab became Bhebhe’s favorite spot on ASU’s Tempe campus: “It felt like home.” She continued there until her graduation in 2018, demonstrating a thirst for knowledge and, Bean says, a “brain for soaking up scientific information.”

“That was one of the key things for Charity when she interviewed for the Gates,” Bean adds. “She could speak really eloquently about her research project because she knew it so deeply. I think honestly that is what made her stand out. She took the initiative and believed in herself enough her freshman year to just go ahead and apply.”

Bhebhe, meanwhile, credits Bean and Kyle Mox, associate dean of Barrett — among others — with helping her become ASU’s third Gates Cambridge Scholar in four years.

“I received a lot of guidance from my professors and advisers as well on the writing portion of the application and the preparing for the interviews,” she says. “Being at ASU exposed me to opportunities that helped me further identify my interests for me to find my place in science and medicine.”

ASU Cambridge Scholar Charity Bhebhe

Instead of waiting until her senior year, Charity Bhebhe applied for a research project as a freshman. Heather Bean, Bhebhe’s mentor in the Biodesign Institute, said she demonstrated a thirst for knowledge and a “brain for soaking up scientific information.”

Tempe to Cambridge: 5,243 miles

For the next three years, Bhebhe’s place is in Cambridge, where she is adjusting to the weather and trying to decipher what people are saying.

“Cambridge is beautiful,” she says. “I’ve been enjoying seeing all these amazing old historic buildings, which I’d heard all these stories about before I came here.

“The weather’s different, and that’s taken a lot of adjusting. But the biggest thing I’m dealing with is that in the U.S. I got used to American English and here it’s British English. My brain is struggling to process things; trying to go back to British English [widely spoken in Zimbabwe] after spending so many years thinking in U.S. English. I don’t even know what I sound like anymore!”

It’s mostly been a blur, she admits: “I honestly can’t wait until I know what I’m doing! Hopefully that will happen soon. I don’t know how I got the scholarship. I still ask myself, ‘How did I even get here?’”

She’s being modest. Bhebhe was one of 92 selected from nearly 5,800 applicants — a 1.5 percent probability of winning one the world’s most prestigious scholarships.

“I do think I’ve worked very hard, and I’m really proud of myself that I’ve made it this far,” Bhebhe admits when pushed. “It’s a great opportunity. I’ve learned so much just from talking to the other Gates scholars. They’re from all sorts of different backgrounds, and they’ve all done amazing things.”

If Bhebhe ever pauses to ponder her amazing journey, she might reflect on her middle name — Ntando, which translates as “will” in Ndebele, her native tongue. The more formal version, Ntandoyenkosi, means “will of God.”

It could also be taken to mean she has the will to follow her winding path back to where she feels she is needed most: Zimbabwe.

Written by Telford Vice; photos by Jeff Newton and Darran Rees. Vice is a London-based journalist has written for ESPN websites, the Reuters news agency and the Guardian newspaper, and he has broadcast for the BBC.

This story originally appeared in the winter issue of ASU Thrive magazine.